There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. on 17-10-2022 15:06. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Their is Virgin media wall socket. Project Lightning is Virgin Media’s latest expansion of their network,. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. No VM wall socket in QuickStart, set up and connections Tuesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections a week ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections a week agoPush the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Damaged Wall socket. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router. If you're happy with this and for the charge we can make the arrangements for you 🙂. I have signed up as a new user for Virgin Fibre. SpeedHello ive recently bought the quick set up broadband but seemed to not have the right wall socket, I’ve looked around the house but there is a cable that looks promising so I followed it outside and it’s not connected to anything nor does it have anything to connect to (seems like a useless wire) I. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). We do not have an internal VM box to plug the round ended cable into. VM BB TV Landline. All the wall sockets I can see are for BT. Virgin Media Install - Preparing for engineer (Install socket in specific location) This is a weird post and apologies if this isn't the right place however at somepoint we will be having Virgin Media installed at home and I'm hoping to do a bit of prep-work before hand to make sure it all goes smoothly. How deep should Virgin Media cables be? 1 to 6 inches. Old Virgin Media box and poor signal. on 23-10-2022 13:36. Options. Can you help me please. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. But I don’t see anything like that apart from satellite dish cable outside the window. on 15-04-2023 16:54. we’ve just moved in to our new house. Virgin Phone Switchover. Virgin Media Quickstart set up. Got my virgin media self install kit but I don't have a virgin socket. In response to Llfamily. Checked every room in the new house but there were none. Tudor. Rob. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Hello! I was told I could do a self install kit for my broadband installation next week. 0 Kudos. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin. Chris. Please help as I need the. pls contact me ASAP . Check outside for the omnibox (brown or grey) and trace the cables to the inside. Virgin Media FTTP. Stay safe online. Hello, I have ordered a broadband only package and opted in for the Quickstart Self-Installation method but have only realised I do not - 5321715. We have a virgin media wall socket with an ethernet port in the wall but no round cable. If you can get Quickstart, you can choose one of two delivery options. )Options. the box should be inside your house. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. Broadband and phone deals. Vonage 2nd line. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Tuning in. Call the Pre-installation and delivery team on 0800 052 1734. #12. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. ) The hub will be in here too. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . The new ones are just screws, the old style Telewest ones are like star shaped head. Sorry to hear of the lack of wall socket on the inside of your property. . Learn more. You need to go outside and locate the brown or grey omnibox on the wall. 1. Networking and WiFi. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. Inside the External Wall Box – FTTP RFoG Node. on 31-12-2021 10:47. VM guy was happy with that and did a nice neat job inside. cable from wall. Post some clear photos of the cable(s)/connector(s) inside which come from the brown box. Virgin wall socket Tashamegan. So I’ve tried inserting it to the socket below it instead but it’s not working. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. Options. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. I cannot find the virgin box inside my house but can find a Telewest box. Hello tejeshn. In response to robertdwhite. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. Quickstart is the quickest and easiest way to setup our services. Everything is converted to specialised triple screened coaxial cable. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023 I think there’s something missing to the Virgin Media wall socket in my flat. VM BB TV Landline. . 3. All forum topics; Previous topic; Next topic; 14 REPLIES 14. )In this video, I am showing the sta. Some properties do not have a wall socket, only a cable. QuickStart, set up and connections. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. For a wires-free alternative, you could use a cordless phone setup. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. Mobile Your Account. wall socket. Connect two short ethernet cables into the socket from the VM router (thinking to use a network switch to avoid using up 2 of the router ports which I need for other items in that room) Then take 2 measured lengths of external grade ethernet cable, crimp/attach them. You can also check for a loose cable as not all properties have a socket. Connector cable for v6 boxSolved: external brown box Solved: re: broken external brown. Security matters. " The hub is upstairs as previously said. You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall socket for you. My previous sky microfilter attached here. All the wall. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). A photo would be helpful if possible. However, I do not have any of the specified wall sockets available. From the photos I am assuming there is a Virgin Media service on your building but you are missing a VM cable or socket inside the property. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Reply. 4. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. I have also checked outside and there is no box either on my property or on my boundary wall. Re: Wall socket. . The cable could be hidden within, or behind, furniture. to be phone lines. Issue is the TV, the 3 boxes will need to be installed in the kitchen / diner which is accessible from the wall on the front of the house so thats no problem, the other two box's will require the cable being taken around the side of the house to the back over the garage thats attached on the side, once round the back its one cable to the middle. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. In response to Jonny-M. 2. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsCan't find wall socket in QuickStart, set up and connections Saturday; Hub3 to Hub5 cable issue in Networking and WiFi Thursday; Solid Red Light & Intermittent Wifi in Networking and WiFi Tuesday; Replacement PSU for Super Hub 4 in Networking and WiFi Tuesday; No Virgin Media wall socket in my apartment in QuickStart, set up and. 4cm) crater. Virgin Media engineer installation. The cable could be hidden within, or behind, furniture. . I was told when purchasing the broadband package that fi. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. All the cables will go under the floorboards. Absolutely not. VM don't use fibre inside the property. Got my virgin media self install kit but I don't have a virgin socket. You can also check for a loose cable as not all properties have a socket. Trouble shooter. Alternatives to Super Hub 2. . There are two options for to your TV. One customer said he has so far waited six weeks to have a 10in (25. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . The connector with the yellow label looks like your VM connection, the other two look like satellite. Back a step. Options. Unscrew the lid off the big box and provide a photo of what is inside. There is no difference in wall sockets and cables, so you can freely connect any device to any socket. Account - Mobile. It allows your computer to send information along your network. I'm currently renovating my living room, including the electrics. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. I’ve had a look for the brown box outside the place i just moved in. Virgin Media don’t do any Fibre connections to inside the house. remove the VM wall box 2. First picture is telephone socket which is now not used. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. It works fine and my router (which is the black box in Picture 2),. Old Virgin Media box and poor signal. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. in Networking and WiFi Sunday; No Virgin Media Wall socket . on 04-02-2023 11:17. I’m sorry to hear of the issues that you’re having with your installation. . Get virgin engineer to move the wall socket. If you really need to take them off, just use a screwdriver to unscrew the screws. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket. Pop them out and see. Can't find wall socket for hub 5 in QuickStart, set up and connections Friday; Diamond cable wall socket in QuickStart, set up and connections Friday; New Install - No Connection in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections TuesdayWe recently received our router and cables. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. Virgin will not remove them. 4 out of 5 stars. Subscribe to RSS Feed; Mark Topic as New;. Installing and configuring your kitThere may be a coax cable lurking behind those two blanking plates. . Getting Connected with Virgin Media is easy when you have a wall socket. I have no virgin media socket out let to be able to set up quick start even after being told it was already supplying to this address, I am - 5346460. Entertain me; Broadband Deals. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. We would like to show you a description here but the site won’t allow us. The proper and safe way is to call for technician visits to disconnect and reconnect. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax. You can also identify a split socket looking at the side. I don't work for Virgin Media. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. We have no intention of using virgin media in the future so it is fine for it to be removed permanently. If it is a loose cable only, you will need one of these to connect the Quickstart cable. There’s not a virgin media wall socket anywhere I’ve checked. on 30-12-2022 13:41. Forum TeamRe: How to book an engineer. I don't have an outside box at all. Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an. There’s even no BT wall socket. Options. Forum; Apps. Basically it sends power back up the TV aerial to power the amplifier up above. However, I do not have any of the specified wall sockets available. Should’ve checked this before I ordered. Just make sure you definately don't need it, or won't be needing it again. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 132Mb average speed. Some properties do not have a wall socket, only a cable. Summary of Contents for Virgin Media Virgin TV V6. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The isolator has a terminator cap (marked below) fitted to the open end. Choose somewhere halfway between your Hub and where you’re experiencing poor coverage. Room 1 - install a twin RJ45 socket on the inside wall by the router. The wall socket I have within my home does not appear to be working. RedTomato said: I removed my Virgin cable about a month ago. Measuring a compact 230x153x55mm and weighing 1. The block box on second picture is an amplifier for terrestrial TV. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. I was told I wouldn’t need it but if I found that I did I wouldn’t get charged. 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. We have a virgin media wall socket with an ethernet port in the wall but no round cable. I don’t it is fibre cable. 0 Kudos. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). A modern (NTE5) BT master socket fits in a normal plug-sized recess in the wall and contains a standard telephone socket directly connected to the incoming BT phone cable and a plug (built into the lid) which connects the house wiring to this. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. however if there is nothing inside your home then the previous owners may have removed the internal wall box themselves,. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. . Re: cable not fitting wall. CryptoRobert_P. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. I have had my broadband delivered and i haven't got a wall socket so i can not set up my broadband - 5321911. and view the images for a range of different wall box options. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Phone. Hello sophieboulter1. The other is marked TV, & this is used for TV & Broadband. Don’t plug the power cable into a plug socket yet. Hello, The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything - 4353656. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. There should be a wall mounted box somewhere inside that has an F socket on it. Re: Red banded cable doesn't fit into the wall socket 3 weeks ago thats a very old socket by the looks of it - thats if it is from VM or one of the early providers - you could open it up and post another photo of whats inside - that may help but i would suggest the best course of action is give them a ring and book a tech - its freePerfectly safe to remove it. Kath_F. Security matters. Kain, regarding your question: I am looking to: 1. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. Standard Member. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. on 01-12-2022 18:48. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. Browse Virgin Media Virgin Media Community. £8p/m extra or included with Gig1 or Volt. Try that and see if you can connect. Entertain me; Broadband Deals. Save £105. The top “capped” one is marked FM & has been disused since cable went digital. When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. If you have been given a Quickstart pack, but. Can you help? - 5401771. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. No Wall Socket for Internet and TV in QuickStart, set up and connections Wednesday; Need a new internet wall connection in QuickStart, set up and connections Saturday; Socket in QuickStart, set up and connections a week ago; Old house and new house different wall sockets in QuickStart, set up and connections a week agoCall the Pre-installation and delivery team on 0800 052 1734. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. You need to go outside and locate the brown or grey omnibox on the wall. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. . It has two outputs on the left of the wall box. Step 4. There are 10 types of people: those. I'm very sorry for any issues you've had in speaking with the team. 1 Kudo. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. 14,065. - 5346428. My order is p. . both appear. Hi everyone, I moved to a new flat. If you live in a property that's recently been added to Virgin Media's network and have just booked your installation or thinking about having Virgin Media i. Stream from Virgin Media. Call the Pre installation and delivery team on 0800 052 1734 and explain the situation. The openreach socket can take a landline cable or an ethernet cable. Some VM installations do not have an internal wall box, just a trailing lead. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Sign in . But i cant seem to find anywhere to book/contact and get someone to come fix thisForgive my ignorance but could someone identify all the sockets/leads in the photo? I am currently with Shell Energy broadband and wish to change to Virgin Fibre Broadband. 1 [or 192. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. Hi all, I just joined Virgin Media and I am lucky enough to be in a house that had coaxial wall sockets installed already. Let me know how you get on! Kind regards, Serena Post a photo of the "wrong" socket please. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. My Virgin Media App. Try plugging the cable you can see into the hub to see if it works. Solved: We have the quickstart pack but. • Check the connection is tightly connected, it will make a 'click' noise. Browse Virgin Media Virgin Media Community. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. The Hub’s power supply needs to be firmly connected between the wall and the Hub, and the power should be turned on. That is a rooftop aerial outlet for Freeview TV. Go to virginmedia. on 15-02-2022 10:03. I will private message you now to confirm your details. When you place your order, we'll let you know. Stay safe online. 5 star: 62%: 4 star: 23%:We would like to show you a description here but the site won’t allow us. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Alternatives to Super Hub 2 routers The Openreach sockets do not work for Virgin Media. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. Only Virgin Media kit can. Thank you for your post and welcome to the community. Mobile Your Account. Security matters. The wall box may be branded with the logos of an old cable TV company (not VM). 4 Kudos. wi-fi. Tried the virtual assistant but it didn’t prove helpful. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Failing this. Phone. 4. If a quickstart kit was available for you, this means that there was once a Virgin Media, NTL or Telewest service at the property previously. . My current package downloads 14Mbps maximum way short of the 23-53Mbps advertised. Networking and WiFi. Superfast Fibre Plus I am in rented accommo. The box and cables may have been removed by the previous occupiers. on 25-09-2022 15:41. . So tiny joule protectors must be safe. I will. I am just received my QuickStart kit for Hub 4 but can't find any Virgin Media wallsocket and only have an Ethernet port in my wall. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. 0 Kudos. 168. I can only find the TV socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. I don't longer work there. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. 4. It does not seem feasible or plausible to bury a Virgin Media. master phone socket. Virgin Media; My Virgin Media; Shop; Help;. #1. It may just be a cable rather than an internal wall box. Posts. on 14-09-2022 12:00. I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. Old Virgin Media box and poor signal. Search ISP News. Does anyone know if I buy the virgin self install kit it it will work in my house or would I need to call and engineer round to sort it out. on 27-01-2023 17:22. In response to goslow. I'm sorry to hear about the missing wall socket. Networking and WiFiSame thing happened, and on all the wall phone points. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. 3 weeks ago. (I did this video to help/guide new engineer as I did not find any for my self when I started. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Re: cable not fitting wall. For into also image of the. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, BrianLook outside for a brown or grey VM box on the wall and trace the cable to the inside. Need Virgin Wall Socket - require "written confirmation" of what it entails. Switched On Families. 2) remove the metal isolator box and use the coupler to connect to (as per above) and maybe replace the box lid and have a trailing wire coming out of the bottom of the box. Looking for specific info? Customer reviews. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. Virgin will not remove them. Wall sockets and no connection. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. In the worst case that might be compensation to a neighbour for their loss of service. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door.